Return & Exchange Policy:
Our goal is to make sure you are satisfied with your entire online shopping experience. If for any reason you are not, you may request a refund or exchange up to 7 days after the delivery date. Returns will not be accepted after the 7 days limit of the delivery date indicated on the order tracking. All requests for extension of the exchange deadline must be requested before the 7 trading days limit. Orders sent back to the warehouse after the 7 days limit will be returned to the customer.
All products must be unused, unscratched, uncuffed and otherwise undamaged, to be eligible for a refund or exchange
Return & Exchange Details:
We will refund your order to the original payment method or exchange your item(s), once it has been processed. Please be aware these processes can take up to 7 days after the order has arrived at our warehouse. All items will be inspected before a refund, store credit or exchange has been issued. You will be notified once a refund has been made. We are unable to refund purchases to a different payment method than the one used to purchase the items.
Farruco will not accept requests for return or exchange on earrings and gift cards for reasons of hygiene and security. All products in the reduction of price or promotion are final sales.
Failure to provide the item back in its original Farruco branded packaging will result in a repackaging fee of $5.
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order, including the shipping costs. We recommend you return your order via a tracked shipping method or request a proof of postage receipt, as we cannot refund/exchange lost returns.
All returns or exchanges must be requested online.